We offer returns or exchanges only in cases where the product received is damaged, defective, or incorrect.
Return/Refund Eligibility
- Requests must be raised within 7 days of delivery.
- The product must be unused and returned in its original packaging with all seals, labels, and tags intact.
How to Initiate a Return/Refund
Step 1: Contact Support
Reach out to our Customer Support team within 7 business days of receiving your order:
- 📧 Email: team.adofys@gmail.com
- 📱 WhatsApp: +91 9518102055
Please provide a clear description of the issue along with product images showing the defect/damage.
Step 2: Share Order Details
Provide the following:
- Order ID
- Reason for return/replacement/refund
- Product images
- Copy of the invoice
Step 3: Ship the Product
- Customers must ship the product back within 7 business days after approval.
- The return will be processed only after we receive the product in its original condition and packaging.
Refund/Replacement Process
Replacement, as per your request
Once the returned product is received and verified, we will initiate:
Refund, or Replacement, as per your request